C&R picks new entrant for soft services

Cordant Services enters shopping centre market with Capital & Regional contract

Cordant Services, part of Cordant Group, has been awarded a three-year contract to deliver soft services across eight UK shopping centres managed by Capital & Regional. This is the first time Cordant Services will provide solutions to the shopping centre market, building on its longstanding presence in the wider retail sector.

Cordant Services secured the contract following a 12-strong beauty parade. Under the terms of the deal, Cordant Services will provide cleaning and security at the Mall in Blackburn, Kingfisher shopping centre in Redditch, Exchange in Ilford, the Marlowes in Hemel Hempstead, the Mall in Luton, the Mall in Walthamstow, the Mall in Wood Green and the Mall in Maidstone.

The package comprises manned guarding, CCTV monitoring and traditional cleaning services and the provision of guest experience hosts. A total of 380 employees will work across the eight sites, of which around 340 transferred to Cordant Services under TUPE in February 2019.

Kate Thursfield, national guest experience manager at Capital & Regional, said: “During the tender process we were thoroughly impressed by Cordant’s approach to social responsibility and its support for the communities it works within. This approach, combined with its exemplary track record in delivering industry-leading cleaning and security services, made them an obvious choice for us.”

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